Whenever you have to request for a service, there’s always a certain procedure being followed. In this post, we will share to you the common process when requesting for custom digitizing service.
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| a sample of digitized logo from DigitPlace |
The very first procedure is to send the original artwork, which will serve as design for embroidery, to the embroidery digitizing company. Many companies normally require the client to send it via email. But for some digitizing companies that have their own website, they usually provide an online form wherein the customer will simply fill the details asked and upload that image that need to be digitized. The artwork will be processed in system of an embroidery digitizing company and its production team will thoroughly check the details and exact specifications of the design. Once the image is approved for custom digitizing, a representative from the digitizing company will contact the customer through a phone call, chat, or e-mail for the estimates, which often include the total number of stitches and the service charge.
If the client confirmed to the company’s offer, the customer representative will ask for his or her credit card’s number. Online digitizing companies normally make use of the customer’s credit card to charge for the products or services they availed. But there are also some digitizing providers that accept payment via PayPal.
The production team then starts converting the analog image into a digital file format. After the embroidery digitizer is done with the digitization, the digitized artwork will be sewed on swatches to test whether the design quality meets the company’s standard. If it passed the quality control, the digitized artwork will be sent to the customer through email.
